Support · FAQ
Frequently asked questions
The questions customers actually ask, answered with real numbers. Support runs 8:30 am – 5:00 pm Eastern, Monday through Friday — email contact@rampedup.io or call (888) 278-3433.
About the data
How many contacts does RampedUp have?
RampedUp's contact database holds 858,283,619 professional profiles as of the July 2026 build, across 248 countries.
How many US business contacts does RampedUp have?
203,993,447 profiles are in the United States — 23.8% of the global file. Of those, 55,342,100 carry a mobile number and 52,949,325 carry a professional email address.
How many contacts have a verified business email address?
162,921,602 profiles carry a professional email address, or 19.0% of the file. In the United States the figure is 52,949,325 (26.0% of US records).
How many contacts have a mobile phone number?
67,984,707 globally, or 7.9% of the file. Mobile coverage is concentrated in the United States, where 55,342,100 records carry one — 27.1% of US profiles.
Can I get record counts before buying?
Yes. Counts are published openly at https://rampedup.ai/contact-counts, broken out by country, state or province, industry, SIC code, company size, revenue band, job function and title level — and by which fields the record must carry. No login or form is required.
How many industries and SIC codes carry counts?
413 industries and 584 SIC codes currently return a non-zero count. 300,793,287 profiles carry an industry classification and 310,153,644 carry a SIC code.
Using the platform
Where does RampedUp source data?
RampedUp uses data from publicly available sources including career sites, social media, corporate websites, and press releases.
How does RampedUp ensure appropriate consent (opt-in) for direct marketing?
As a data controller, opt-in consent cannot be transferred to our customers (processors). We do not provide the consent of these individuals to receive any solicitation.
Does RampedUp manage opt-out requests and the right to be forgotten?
Yes. Removal is handled through the do-not-sell portal. Once we confirm the individual wants to be removed, we first remove the person from our database, then notify by email all the customers that have downloaded the record.
Does RampedUp resell my data?
No — we do not add our customers’ data to our database. All of our data is linked back to the web source.
What are credits?
Contact credits are decremented from your account after downloading records into a CSV file or importing them into Salesforce. Customers cannot exceed their contact credit allocation.
How long should a list take to create?
We recommend a 24 hour turnaround time, or roughly one second per contact record.
Why does my list say "Queued"?
RampedUp will build certain aspects of a list that may require a queue, and validating email addresses can take time. Please allow 24 hours per list.
Why are there fewer B2B email addresses in my list than I asked for?
RampedUp validates email addresses in real time to ensure you get accurate data. If the recipient email address is not populated it failed validation — and you are not decremented a credit for it.
What is contact validation?
A field in Data Appending that identifies whether the contact still works at the location you hold for that email address. We verify that the most recent company or email address matches the one you submitted.
What are the status fields for email validation?
Valid — confirmed safe to send. Invalid — confirmed bad. Catch-All — the mail server accepts every address at the domain. Unknown — the recipient server returned no status. Personal — not associated with a company. Role Based — professional but not tied to a specific person. Deterministic — a catch-all address also seen on a public website, and more likely to deliver.
What is free email validation?
A process that matches input email addresses against RampedUp’s cached email validation repository, which consists of over 2.8 billion signals. It also identifies role-based, catch-all and personal addresses, and provides IP addresses and inferred names.
Do you offer API access?
Yes — API documentation is available through the developer portal at basic.rampedup.io/docs.
How do I contact support?
Email contact@rampedup.io or use the support page. RampedUp support is available 8:30 am – 5:00 pm Eastern, Monday through Friday.
Does RampedUp have a help centre?
Yes — at knowledge.rampedup.io/knowledge.
Still stuck?
The help centre at knowledge.rampedup.io covers the app in depth, and the API is documented at basic.rampedup.io/docs.
Talk to a person